Frequently Asked Questions
Everything you need to know about your new favorite pieces.
What materials are used in your jewelry?
We use high-quality materials including 18k gold plating over brass, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my En Route pieces?
To maintain shine, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days. International shipping varies by location but generally takes between 10-21 business days.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.